Derita Floral Supply Co. Privacy Policy
Last updated: October 26, 2026
This Privacy Policy explains how Derita Floral Supply Co. ("Derita," "we," "us," or "our") collects, uses, and shares personal information when you visit deritafloralclt.com (the "Site"), place an order, open a business account, sign up for our emails or texts, or otherwise contact us (together, the "Services"). "You" means anyone whose information we collect, including wholesale customers, retail customers, and Site visitors.
By using the Services, you agree to the practices described in this policy. If you do not agree, please do not use the Services.
Information We Collect
Information you give us directly:
Contact details: name, business name, address, phone number, and email address.
Order information: items ordered, pick-up or delivery details, billing and shipping address, and payment confirmation.
Business account information: business name, business address, contact person, and any floral business certification or resale information you provide to receive wholesale pricing.
Email and text sign-ups: your email address or mobile phone number when you join our email list or opt in to text messages.
Customer support information: anything you choose to include when you call, email, text, or message us.
You may choose not to provide some information, but some Services (such as placing an order or opening a business account) may not be available without it.
Information collected automatically: When you use the Site, we and our website provider automatically collect certain information, such as your device and browser type, IP address, pages viewed, and how you interact with the Site ("Usage Data"). This is collected through cookies and similar technologies (see Cookies below).
Information from third parties: We receive information from service providers that help us run the business, including our website and online store provider (Squarespace) and our payment processors. Payment processors collect your card or bank information directly to complete your purchase. We do not store full card numbers.
How We Use Your Information
To fill orders and serve your account: process payments, prepare pre-book and same-day orders, arrange pick-up or local delivery, handle returns and store credit, and set up and manage wholesale business accounts and pricing.
To communicate with you: answer questions, confirm orders, and send updates about your orders, deliveries, or account.
For marketing: send periodic emails or texts about new, seasonal, and limited products, but only if you have signed up for them. You can opt out at any time.
To run and improve the Site: understand how visitors use the Site and fix problems.
For security and legal reasons: prevent fraud, comply with the law, and protect our rights and the rights of our customers.
Cookies
Our Site is hosted by Squarespace, which places cookies to make the Site and online store work (for example, keeping items in your cart) and to provide basic site analytics. For details on the cookies Squarespace uses, see Squarespace's cookie and privacy policies at squarespace.com.
Most browsers accept cookies by default. You can change your browser settings to block or delete them, but parts of the Site, such as the shopping cart, may not work properly if you do.
How We Share Your Information
We do not sell your personal information. We share it only as needed to run our business:
Service providers that work on our behalf, such as our website and online store provider, payment processors, email and text messaging providers, and IT support. They may use your information only to provide services to us.
When you ask us to, for example to arrange delivery to your business or event.
For legal reasons, such as responding to a subpoena or court order, enforcing our policies, or protecting our rights, property, or safety, or that of others.
If the business changes hands, such as a sale or merger, your information may transfer to the new owner, who will be bound by this policy.
Text Messages (SMS)
If you opt in to text messages from Derita Floral Supply Co., you may receive messages about your orders, pick-ups, deliveries, and account, as well as product availability and promotions.
No sharing of mobile information: We will not share your mobile phone number or text messaging opt-in data and consent with third parties or affiliates for their marketing or promotional purposes. Information is shared only with service providers that help us deliver our messages.
Opt out: Reply STOP at any time to stop receiving texts. You will receive one final confirmation message. To sign up again, opt in the same way you did originally.
Help: Reply HELP for assistance, or contact us at (704) 596-9424 or info@deritafloralclt.com.
Rates: Message and data rates may apply. Message frequency varies.
Carriers: Carriers are not liable for delayed or undelivered messages.
Children's Information
The Services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we will delete it.
Security and Retention
We take reasonable steps to protect your information, but no website, email, or text message is completely secure. Please do not send sensitive information such as full card numbers by email or text.
We keep personal information only as long as we need it to serve your account, fill orders, meet legal, tax, and accounting requirements, and resolve disputes.
Third-Party Websites
Our Site links to other sites, such as our Facebook and Instagram pages. We are not responsible for the privacy practices of those sites. Please review their privacy policies before sharing information with them.
Your Choices and Rights
Emails: Use the unsubscribe link in any marketing email. We may still send you messages about your orders or account.
Texts: Reply STOP to any message.
Access, correction, and deletion: You may ask us what personal information we hold about you, or ask us to correct or delete it. Depending on where you live, you may have additional rights under applicable law. We may need to verify your identity before acting on a request, and we may keep some information when the law requires or allows it.
We will not treat you differently for making a request. To make one, contact us using the details below.
Changes to This Policy
We may update this policy from time to time. When we do, we will post the new version on this page and change the "Last updated" date above.
Contact Us
If you have questions about this policy or want to make a privacy request, contact us:
Derita Floral Supply Co. 2019 W Sugar Creek Road Charlotte, NC 28262
(704) 596-9424
info@deritafloralclt.com