Derita Floral Supply Co. Terms & Conditions
Oct 26, 2026
These Terms & Conditions ("Terms") apply to all purchases from Derita Floral Supply LLC ("Derita," "we," "us," or "our"), whether made in our store, by phone, by email or text, or through deritafloralclt.com (the "Site"). By placing an order or using the Site, you agree to these Terms. Our Privacy Policy explains how we handle your personal information.
Customers and Pricing
Derita is a wholesale supplier of fresh cut flowers and floral hardgoods open to licensed floral professionals, caterers, and designers and also open to the public.
Wholesale pricing is available to certified floral businesses with an approved business account. Derita requires proof of business status or resale certification and may decline or close an account at our discretion.
Public customers are welcome to shop at our standard prices. No license is required.
Prices and availability change. Fresh flowers are seasonal and many are imported, so prices may change without notice because of market, weather, freight, and supply conditions. Prices on pre-book orders are also subject to change.
Sales tax is charged where required by law unless you provide a valid North Carolina resale or exemption certificate.
Orders and Pre-Book Deadlines
Pre-book orders for future dates must be placed at least 2 weeks before the pick-up or delivery date. We recommend ordering 3–4 weeks ahead, especially for weddings, events, and holidays.
An order is confirmed only once Derita accepts it. We may decline, limit, or adjust any order.
Changes or cancellations to pre-book orders must be requested as early as possible. Product that has already been ordered from our growers or suppliers may not be cancellable, and you will be responsible for its cost. Any deposits taken will not be refunded.
Please review your order confirmation carefully and contact us right away about any errors.
Product Availability and Substitutions
Fresh flowers are natural products. Color, size, bloom stage, and stem count can vary from photos and from one shipment to the next. Crop failures, weather, and shipping delays can affect availability, even on confirmed orders.
Substitutions are limited. If an ordered item is unavailable, we will try to contact you first. If we cannot reach you by the time of pick-up or delivery, Derita may substitute a comparable product of similar style, color, and value so your order is not delayed. If no suitable substitute is available, the item will be removed and you will not be charged for it.
Payment and Business Accounts
Business accounts: payment is due in full at the time of order. Derita does not offer credit or delayed-payment invoicing.
Pre-book orders for non-business customers: a 50% non-refundable deposit is required to place the order, and the balance is due at pick-up.
All other purchases: payment is due in full at the time of purchase.
We accept cash or credit card for payment methods.
Pick-Up and Delivery
Pick-up is available at 2019 W Sugar Creek Road, Charlotte, NC 28262, during business hours (Monday–Friday, 7:30am–3:00pm). Orders not picked up on the scheduled date may not be held, and fresh product left uncollected is not eligible for refund or credit.
Delivery is available Monday through Friday to registered local businesses within our delivery area. Delivery times are estimates and not guaranteed.
Someone should be available to receive deliveries. Once product is picked up or delivered, you are responsible for proper care, including hydration and refrigeration.
Please inspect your order on receipt.
Returns and Store Credit
All approved returns are issued as store credit only. Deposits are non-refundable.
Product
Return window
Eligible when
Fresh product that is damaged or bad can be returned within 24 hours for store credit. Send photos to info@deritafloralclt.com Hardgoods can only be returned in unused condition within 5 days of purchase for store credit. Deposits are non-refundable.
For fresh product, send photos of the damaged or bad product to info@deritafloralclt.com within 24 hours. Problems caused by improper handling or storage after receipt are not eligible.
Limitation of Liability
To the fullest extent allowed by law, Derita's total liability for any claim related to an order is limited to the amount you paid for the affected product. Derita is not liable for indirect, incidental, or consequential damages, including lost profits or costs related to an event, wedding, or your own customers.
Site Use
The content on the Site, including photos and text, belongs to Derita and may not be copied for commercial use without permission. Product photos are examples and may not match the exact product you receive.
Governing Law
These Terms are governed by the laws of the State of North Carolina. Any dispute will be handled in the state or federal courts located in Mecklenburg County, North Carolina.
Changes to These Terms
We may update these Terms at any time by posting a new version on this page. The version in effect when you place an order applies to that order.
Contact Us
Derita Floral Supply Co. 2019 W Sugar Creek Road Charlotte, NC 28262
(704) 596-9424
